The word résumé refers to a document that sums up your personal, educational, and professional qualifications and experiences. The key words are ‘sums up.’ As I review résumé, I am baffled by the length and breadth of the documents. Your résumé is supposed to reel in the reader by summarizing who you are and what […]
“The single biggest problem with communication is the illusion that it has taken place.” George Bernard Shaw Comments such as ‘I didn’t like his/her attitude’ or ‘I didn’t like how he/she spoke to me’ are constantly received by communication officers or supervisors. Knowing how to be an Effective Communicator can be an officer’s key to survival; it […]
Saying thank you is very important; it sends a powerful message. It shows the other person that you appreciate their time or what they did to help you. It might seem like a small thing, but it pays big dividends. The strength of a great thank-you note can be the defining reason you get the […]
At one time or another most of us have had to backpedal in order to correct a mistake or misunderstanding resulting from a hastily written and sent email. At the ‘beginning of emailing,’ you may have been writing to someone on the same server. That meant you could click ‘un-send’ if you realized the email […]
It only takes 3 seconds to make a first impression. When you are having a face to face conversation, those 3 seconds are linked to your posture, facial expressions or appearance as you walk into a room. Were you smiling? Did you shake the person’s hand? When sending a written message, those 3 seconds are […]