Due to COVID-19, this past year has been an especially difficult time for everyone. Death seems to be all around us; on the news; in our emails, and splashed across the pages of the newspaper. Children and their families are losing thousands of loved ones daily. The pain is difficult for everyone! Children may experience […]
EFFECTIVE COMMUNICATION Impacts Patient Care Impacts Patient Safety Impacts Patient Satisfaction The single biggest problem in communication is the illusion that it has taken place. George Bernard Shaw 7 % Verbal Words are patient friendly Avoid jargon, abbreviations Explain medical terminology Maintain cultural sensitivity 38 % Vocal Enunciation Tone Volume Rate Pacing/Pauses Wait time 55 % […]