Peggy's Perspective

Practical Insights on Communication That Matters
"The single biggest problem in communication is the illusion that it has taken place"
George Bernard Shaw

Creating School-Parent Partnerships

Peggy Bud presented at the Wyoming Department of Education’s June 2015 Leadership Symposium in Riverton, Wyoming. She spoke on “HOW TO CREATE SCHOOL-PARENT PARTNERSHIPS, which will lead to transparency.  This transparency builds trust. If families and educators are equal participants, they are more likely to work together, listen to each other’s perspective, and use evidence-based […]

Read More

Unconscious Bias

Whenever two or more people interact, they are communicating. They are forming relationships; connections, associations or involvements. If the communication is effective, it will lead to building and sustaining positive relationships. If it is ineffective, it may cause the downfall of the relationship or organization. Communication, which is a two-way process, is a learned skill […]

Read More

Communication Styles by Gender

Gender, along with geographical origin, ethnicity, age, and class are all linked to a person’s communication style. Some of these differences are hard-wired and others are the result of socialization. Women think of communication as a way to build relationships; men see it as a way to share information. These differences can lead to misunderstandings […]

Read More

Communication Differences: Hard-Wired and Socialization’s Impact

Both fiction and non-fiction writers highlight how men and women communicate differently. John Gray, in his classic book, Men are From Mars; Women from Venus explained how masculine and feminine communication styles impact relationships. Misunderstandings linked to different communication styles can lead to problems in both personal and professional relationships. Keep in mind that gender […]

Read More

Elements of Effective Communication

George Bernard Shaw once said, “The single biggest problem in communication is the illusion that is has taken place.” People often say ‘I explained that.’ or ‘I told them…’ However, people don’t always take the time to check to see if the listener understood what they said. Communication is much more than ‘I talk and […]

Read More

Communications 101 – Westport Sunrise Rotary Club

July 11, 2014 marked the first meeting for the 26th edition of Westport (Connecticut) Sunrise Rotary. Education and communications consultant Peggy Bud gave Westport Sunrise Rotary a lively overview of Effective Communication. Peggy spoke about effective communication tools that help ensure business success. Since only 7% of any message are the words, she explained the impact […]

Read More

Effective Communication Builds Patient Trust

EFFECTIVE COMMUNICATION Impacts Patient Care Impacts Patient Safety Impacts Patient Satisfaction The single biggest problem in communication is the illusion that it has taken place. George Bernard Shaw   7 % Verbal Words are patient friendly Avoid jargon, abbreviations Explain medical terminology Maintain cultural sensitivity 38 % Vocal Enunciation Tone  Volume  Rate Pacing/Pauses Wait time 55 % […]

Read More

Questions Drive Effective Conversations

Einstein once said that if he had an hour to solve a problem and his life depended on it, he would use the first 55 minutes to determine the ‘proper question’ to ask. Once he knew the ‘proper question’, he would be able to solve the problem in less than five minutes. For most teams, coming up with appropriate […]

Read More

It’s More Than What You Say….

Effective Networking depends on Effective Communication. Networking is a great way to meet new people and find new opportunities.  You only have 3 seconds to make a great first impression.  Your non-verbal message is probably what is heard first. A smile sends a powerful message. It says ‘Hi, I’m worth getting to know.‘  People who […]

Read More