Category: Health Care

Effective Communication Builds Patient Trust

EFFECTIVE COMMUNICATION Impacts Patient Care Impacts Patient Safety Impacts Patient Satisfaction The single biggest problem in communication is the illusion that it has taken place. George Bernard Shaw   7 % Verbal Words are patient friendly Avoid jargon, abbreviations Explain medical terminology Maintain cultural sensitivity 38 % Vocal Enunciation Tone  Volume  Rate Pacing/Pauses Wait time 55 % […]

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